The more we discuss multi-generational workforce management in our organizations, the more we may be missing the point about what managers should be paying attention to. There are many lists of what Millennials or members of Generation Z “need”, but does any of that make a difference in the nitty-gritty world of manager and employer relationship-building? In this webinar, we will explore what really matters when building relationships with employees, including the all-important mindset that managers need to cultivate and maintain. While understanding generational characteristics is interesting, it’s probably not the most important thing to focus on.

Watch the Managing Multi-Generational Teams webinar here.

Our Alumni Webinar series provides accessible, ongoing continuing education and professional development opportunities for Wisconsin Business Alumni and features content provided by the Center for Professional & Executive Development (CPED).


Artell Smith

Artell Smith

Artell has extensive experience in human resources management, advising and focusing on overall people strategy, talent management/development, and compensation/benefits. He has led transformative projects across all aspects of HR work globally, including talent development, generalist services, operations, technology, and global sourcing.

Artell currently serves as vice president -talent at Quad and as principal and managing director of WatchWorks Management Consulting LLC. Previously, he was HR senior vice president for strategy, technology and operations at Aon plc, a $12 billion global insurance brokerage and HR consultancy. Artell also served as CHRO at Aon Hewitt, a 25,000-employee, $4 billion subsidiary of Aon plc. He retired from Aon plc in December 2013.

Prior to Aon plc, Artell was HR vice president, business process outsourcing at Hewitt Associates; vice president of training and communications at Fidelity Investments Retail Investor Services; and senior HR specialist at ExxonMobil.

Artell earned his Master of Public Administration degree from Brigham Young University Graduate School of Management, and a Bachelor of Arts in history and political science, also from BYU.


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The Wisconsin School of Business Center for Professional & Executive Development helps individuals, teams, and organizations enhance performance and productivity through practical business learning short courses, certificates, coaching, and assessments. Programs are delivered at the University of Wisconsin-Madison campus Fluno Center or an organization’s business location. Learn more about The Wisconsin School of Business Center for Professional & Executive Development by visiting