Assistant Professor | Operations and Information Management
4284C Grainger Hall
(608) 890-1475


Hessam Bavafa is an Assistant Professor of Operations and Information Management at the Wisconsin School of Business. He also holds an affiliate appointment with the Department of Family Medicine and Community Health in the UW-Madison School of Medicine and Public Health. His recent projects, based on econometric analysis and stochastic optimization models, have focused on innovation in health care delivery models, physician workload, panel sizes in primary care, and hospital resource management. He has been published in leading outlets such as Management Science, Operations Research, Manufacturing & Service Operations Management, Production & Operations Management, Journal of Operations Management, and the Journal of Consumer Affairs.

Professor Bavafa received his PhD and master’s degrees in Operations Management from The Wharton School at the University of Pennsylvania in 2014. He also holds a master’s degree in Operations Research from the Sauder School of Business, University of British Columbia, and a bachelor’s degree in Industrial Engineering from Sharif University of Technology.

Professor Bavafa has worked with leading health care organizations such as the University of Pennsylvania Health System, the Provincial Health Services Authority of British Columbia, Veterans Health Administration, University of Wisconsin Hospital and Clinics, and British Columbia Children's Hospital. In 2019, he held a visiting position as Senior Innovation Strategist at the Penn Medicine Center for Health Care Innovation.

Professor Bavafa teaches Business Analytics at the Wisconsin School of Business.


Selected Published Journal Articles

Bavafa, H. & Jónasson, J. (2020). Recovering from Critical Incidents: Evidence from Paramedic Performance Manufacturing & Service Operations Management

Bavafa, H. & Örmeci, L. & Savin, S. (2019). Managing Portfolio of Elective Surgical Procedures: A Multidimensional Inverse Newsvendor Problem Operations Research

Bavafa, H. & Liu, J. & Mukherjee, A. (2019). Building Financial and Health Literacy at Older Ages: The Role of Online Information Journal of Consumer Affairs

Bavafa, H. & Terwiesch, C. (2019). Work after Work: The Impact of New Service Delivery Models on Work Hours Journal of Operations Management

Bavafa, H. & Savin, S. & Terwiesch, C. (2019). Managing Patient Panels with Non-Physician Providers Production and Operations Management

Bavafa, H. & Mukherjee, A. (2019). The Burgeoning Health Care Needs of Aging Prisoners American Economic Association: Papers and Proceedings

Bavafa, H. & Hitt, L. & Terwiesch, C. (2018). The Impact of E-Visits on Visit Frequencies and Patient Health: Evidence from Primary Care Management Science

Puterman, M. & Zhang, Y. & Aydede, S. & Palmer, B. & MacLeod, S. & Bavafa, H. & MacKenzie, J. (2013). If You're Not Keeping Score, You're Just Practising: A Lean Healthcare Program Evaluation Framework Healthcare Quarterly

Selected Submitted Journal Articles

Soltani, S. & Batt, R. & Bavafa, H. & Patterson, B. (2020). Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

Batt, R. & Bavafa, H. & Soltani, S. (2020). Quality Improvement Spillovers: Evidence from the Hospital Readmissions Reduction Program

Ball, G. & Bavafa, H. & Blanco, C. & Park, H. (2020). User-generated Web Data Predicts Quality Risk: Evidence from the Pharmaceutical Industry

Bavafa, H. & Örmeci, L. & Savin, S. & Virudhachalam, V. (2019). Surgical Case-Mix and Discharge Decisions: Does Within-Hospital Coordination Matter?

Bavafa, H. & Savin, S. & Terwiesch, C. (2016). Redesigning Primary Care Delivery: Customized Office Revisit Intervals and E-Visits

Canamucio, A. & Bavafa, H. & Marcus, S. & Terwiesch, C. & Werner, R. (2016). Capacity Rationing in Primary Care: Provider Availability and Care Channel Diversion


Undergraduate Courses

Business Analytics I (2 Sections) (BUS 365), Fall 2014.

Business Analytics I (2 Sections) (BUS 365), Spring 2015.

Business Analytics I (6 Sections) (BUS 365), Fall 2015.

Business Analytics I (8 Sections) (BUS 306), Fall 2016.


Professional Organizations

Institute for Operations Research and the Management Sciences

Manufacturing and Service Operations Management Society

Leonard Davis Institute for Health Economics

Editorial and Reviewing Activities

Production and Operations Management - Since January 2015
Ad Hoc Reviewer

Socio-Economic Planning Sciences - Since January 2015
Ad Hoc Reviewer

Management Science - Since January 2014
Ad Hoc Reviewer

Manufacturing & Service Operations Management (M&SOM) - Since January 2014
Ad Hoc Reviewer