Associate Professor | Operations and Information Management
Wisconsin Naming Partners Professor
4293 Grainger Hall
(608) 265-8220


Jordan Tong is the Wisconsin Naming Partners Professor and Associate Professor in the Department of Operations and Information Management at the Wisconsin School of Business.

Professor Tong’s research primarily uses mathematical modeling and experimental methods to investigate questions in operations management and behavioral science. His research appears in journals such as Management Science, Operations Research, Psychological Science, Manufacturing & Service Operations Management, and Production and Operations Management.

In addition to his research, Professor Tong has taught undergraduate and Master’s-level courses in Operations Management, Operations Analytics, Supply Chain Management, and Prescriptive Modeling & Optimization for Business Analytics. He received his PhD in Operations Management from the Fuqua School of Business at Duke University and his BA in Mathematics from Pomona College.


Selected Accepted Journal Articles

Ibrahim, R. & Kim, S. & Tong, J. (2020). Eliciting human judgment for prediction algorithms Management Science

DeCroix, G. & Tong, J. & Long, X. (2020). How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing Operations Research

Kim, S. & Tong, J. & Peden, C. (2019). Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization Management Science

Selected Published Journal Articles

Batt, R. & Tong, J. (2020). Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap Manufacturing & Service Operations Management

Tong, J. & DeCroix, G. & Song, J. (2020). Modeling payment timing in multiechelon inventory systems with applications to supply chain coordination Manufacturing & Service Operations Management

Tong, J. & Feiler, D. & Larrick, R. (2018). A behavioral remedy for the censorship bias Production and Operations Management

Tong, J. & Feiler, D. & Ivantsova, A. (2018). Good Choice, Bad Judgment: How Choice Under Uncertainty Generates Overoptimism Psychological Science

Tong, J. & Feiler, D. (2017). A behavioral model of forecasting: Naive statistics on mental samples Management Science

Liu, F. & Song, J. & Tong, J. (2016). Building supply chain resilience through virtual stockpile pooling Production and Operations Management

Huang, L. & Song, J. & Tong, J. (2016). Supply chain planning for random demand surges: Reactive capacity and safety stock Manufacturing & Service Operations Management

Feiler, D. & Tong, J. & Larrick, R. (2013). Biased judgment in censored environments Management Science

Chen, L. & Kok, G. & Tong, J. (2013). The effect of payment schemes on inventory decisions: The role of mental accounting Management Science


Editorial and Reviewing Activities

Decision Sciences - Since January 2017
Associate Editor

Operations Research - Since January 2016
Ad Hoc Reviewer

Production and Operations Management - Since April 2015
Editorial Board Member

Journal of Operations Management - Since January 2013
Ad Hoc Reviewer

Naval Research Logistics - Since January 2012
Ad Hoc Reviewer

Manufacturing and Service Operations Management - Since January 2012
Ad Hoc Reviewer

Management Science - Since January 2012
Ad Hoc Reviewer