Featured Publications

Kim, S., Tong, J., & Peden, C. (2020). Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization. Management Science (66), 4921-5484.

Canamucio, A., Bavafa, H., Marcus, S., Terwiesch, C., & Werner, R. (2021). Capacity Rationing in Primary Care: Provider Availability and Care Channel Diversion. Management Science

Bavafa, H., Savin, S., & Terwiesch, C. (2021). Customizing Primary Care Delivery Using E-Visits. Production and Operations Management

Ibrahim, R., Kim, S., & Tong, J. (2021). Eliciting human judgment for prediction algorithms. Management Science (67), 1993-2656.

Feiler, D., & Tong, J. (2021). From Noise to Bias: Overconfidence in New Product Forecasting. Management Science

Dhanorkar, S., & Siemsen, E. (2021). How Nudges Lead to Improved Energy Efficiency in Manufacturing: Evidence from Archival Data and a Field Study. Production and Operations Management

Batt, R., & Tong, J. (2020). Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap. Manufacturing & Service Operations Management (22), 975-995.

Bavafa, H., Örmeci, L., Savin, S., & Virudhachalam, V. (2021). Surgical Case-Mix and Discharge Decisions: Does Within-Hospital Coordination Matter?. Operations Research

Meng, L., Batt, R., & Terwiesch, C. (2020). The Impact of Facility Layout on Worker Behavior: An Empirical Study of Nurses in the Emergency Department. Manufacturing & Service Operations Management

Wemmerlöv, U. (2021). The Retrospective Determination of Process Improvement’s Economic Value at the Individual Manufacturing Firm Level: Literature Review and Proposed Measurement Framework. Journal of Operations Management (67), 182-211.

Bavafa, H., & Jónasson, J. (2021). The Variance Learning Curve. Management Science (67), 2657-3320.

Long, X., & Nasiry, J. (2020). Wage Transparency and Social Comparison in Salesforce Compensation. Management Science (66), 5290-5315.