Featured Publications

Long, X., Nasiry, J., & Wu, Y. (2020). A Behavioral Study of Abandonment Decisions in Multi-Stage Projects. Management Science (66), 1999-2016.

Kim, S., Tong, J., & Peden, C. (2020). Admission control biases in hospital unit capacity management: How occupancy information hurdles and decision noise impact utilization. Management Science (66), 4921-5484.

Canamucio, A., Bavafa, H., Marcus, S., Terwiesch, C., & Werner, R. (2021). Capacity Rationing in Primary Care: Provider Availability and Care Channel Diversion. Management Science

Ibrahim, R., Kim, S., & Tong, J. (2020). Eliciting human judgment for prediction algorithms. Management Science

Babar, Y., & Burtch, G. (2020). Examining the Heterogeneous Impact of Ride-Hailing Services on Public Transit Use. Information Systems Research

Feiler, D., & Tong, J. (2021). From Noise to Bias: Overconfidence in New Product Forecasting. Management Science

DeCroix, G., Long, X., & Tong, J. (2020). How service quality variability hurts revenue when customers learn: Implications for dynamic personalized pricing. Operations Research

Batt, R., & Tong, J. (2020). Mean Service Metrics: Biased Quality Judgment and the Customer-Server Quality Gap. Manufacturing & Service Operations Management (22), 975-995.

Meng, L., Batt, R., & Terwiesch, C. (2020). The Impact of Facility Layout on Worker Behavior: An Empirical Study of Nurses in the Emergency Department. Manufacturing & Service Operations Management

Wemmerlöv, U. (2020). The Retrospective Determination of Process Improvement’s Economic Value at the Individual Manufacturing Firm Level: Literature Review and Proposed Measurement Framework. Journal of Operations Management

Bavafa, H., & Jónasson, J. (2021). The Variance Learning Curve. Management Science

Long, X., & Nasiry, J. (2020). Wage Transparency and Social Comparison in Salesforce Compensation. Management Science (66), 5290-5315.